PRIMUS PHYSIO
Your Questions Answered

Physiotherapy FAQs

Everything you need to know before booking your appointment in Newcastle-under-Lyme or Stoke-on-Trent.

Same-Week

Fast appointments available

No Referral

Book directly online

Clear Plans

Know exactly what to do next

Frequently Asked Questions

What conditions do you treat? +
We treat a wide range of musculoskeletal conditions including back pain, neck pain, sciatica, knee pain, shoulder pain and sports injuries.

This includes disc injuries, muscle strains, ligament sprains, tendon pain, plantar fasciitis, tennis elbow, carpal tunnel and post-surgical rehabilitation.
How quickly can I get an appointment? +
We often have same-week appointments available, including evenings and weekends.

Early treatment helps reduce pain faster and speeds up your overall recovery.
Do I need a GP referral? +
No — you can book directly without a GP referral. Private physiotherapy gives you fast access to treatment without NHS waiting times.
What happens in the first session? +
Your first session (60 minutes) includes a full movement assessment, clear diagnosis, hands-on treatment and a personalised rehabilitation plan.

You'll leave knowing exactly what's causing your pain and how to fix it — not just with temporary relief.
Do you offer hands-on treatment? +
Yes — sessions include hands-on manual therapy to reduce pain and improve movement, alongside a structured rehabilitation programme targeting the root cause of your problem.
How many sessions will I need? +
This depends on your condition and goals. Many patients begin to see clear improvement within 3–5 sessions.

Acute injuries may resolve quickly, while longer-term or recurring problems typically require a structured rehabilitation programme. You'll always have a clear timeline from the first session.
Will I get exercises to do at home? +
Yes — your rehabilitation plan includes personalised exercises designed to address the underlying cause of your problem, not just manage symptoms. These are progressed as you improve.
How much does physiotherapy cost? +
Initial Assessment & Treatment — £60 (60 minutes)
Full assessment, diagnosis, hands-on treatment and personalised rehab plan.

Follow-Up Session — £40 (30 minutes)
Extended Follow-Up — £50 (45 minutes)

View all treatment options and additional services on our pricing page.
Can I use my private health insurance? +
Yes. Primus Physio is registered with AXA Health, WPA, Aviva and Vitality Health.

Bring your membership number and authorisation code to your appointment and we'll handle all the clinical coding and reporting on your behalf.
Do you offer evening and weekend appointments? +
Yes — flexible appointments are available including evenings and weekends to fit around work and family commitments.
Do you treat sports and running injuries? +
Yes — we regularly treat running injuries, gym-related pain and sports injuries, with structured return-to-sport programmes.

As Head Academy Physiotherapist at Port Vale FC, the same high-performance rehab principles are applied to every patient. Learn more on our sports rehab page.
Do you work with non-professional athletes? +
Absolutely. From complete beginners to competitive athletes, the same structured, evidence-based approach is used for everyone — regardless of level.
Do you offer sports massage or other additional treatments? +
Yes — sports massage (30, 45 or 60 minutes) and cupping therapy (including Hijama) are available as additional treatments. View full details and pricing on our services page.

Quick Answers

No referral needed

Book directly — no GP appointment or waiting list required.

Same-week availability

Evenings and weekends included. Start recovery fast.

First session: £60

Full assessment, diagnosis, treatment and rehab plan included.

Insurance accepted

AXA, WPA, Aviva and Vitality Health recognised provider.

Ready to start?

Still Have Questions?

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